Ostomy bag covers are custom-designed fabric covers that fit over your ostomy pouch. They provide extra comfort, concealment, and protection while adding a touch of personal style.

Using ostomy bag covers can improve your daily comfort, help reduce skin irritation, add privacy, and allow you to express your personal style with customized designs.

Our handmade ostomy bag covers are made from soft, breathable fabrics like 100% cotton and flannelette, designed for all-day comfort and to reduce friction against your skin.

Customized ostomy bag covers are typically shipped within one week. Delivery times vary by location, but we aim to get your order to you as soon as possible.

After placing your order, you’ll receive a confirmation email with a tracking number so you can follow your handmade ostomy product’s journey from our store to your door.

We strive to restock our handmade ostomy bag cover collections monthly. Availability may vary depending on demand and fabric supply.

Local pickup is not currently available. All ostomy and wellness product orders must be placed online and are shipped directly to your address.

Currently, we do not offer pick-up payments. All orders for ostomy bag covers must be paid online at checkout to ensure fast processing.

The procedure is similar to tracking the status of your purchase. Please send us your tracking ID and the reason for your cancellation. If your product has not yet shipped and your request meets our cancellation criteria, we’ll confirm the cancellation and advise on next steps. You’ll receive a confirmation email. If you have any questions, contact us at customerservice@nuvibeliving.ca or through our website chat — we’re here to help.

We’re here to help! If you have any issues or questions about your handmade ostomy product order, contact us at customerservice@nuvibeliving.ca for fast, friendly support.

Orders may be cancelled within 2 hours of placement. After this time, orders are already in processing and cannot be modified or cancelled.

Nuvibe Living does not accept returns or offer replacements unless the item meets specific eligibility criteria. Returns are only considered if:

• The item arrives damaged or defective
• The item never arrives within the stated delivery timeframe
• The item is significantly not as described

We do not accept returns for change of mind, incorrect item selection, or unauthorized returns. Handmade and custom items are final sale unless proven defective.

Refunds are only considered on a case-by-case basis if your item meets our strict return eligibility. If approved, we may provide store credit or a refund to your original payment method. Proof of issue (including photos) must be submitted within 2 calendar days of delivery. All refund requests require prior written approval.

If your order is marked delivered but not received, please contact us within 3 days of the delivery date. We’ll assist with a carrier investigation. Note: Nuvibe Living is not responsible for lost packages that were confirmed delivered but left unattended.